EXPERTISE AVAILABLE IN:
Strategic Planning
Business Development
Marketing
Survey Research
Healthcare Education and Training
Emergency Management – Operations
Emergency Management – Funding Streams
Emergency Management – Communications
coming soon . . .
EXPERTISE AVAILABLE IN:
Strategic Planning
Business Development
Marketing
Survey Research
Healthcare Education and Training
Emergency Management – Operations
Emergency Management – Funding Streams
Emergency Management – Communications
Satisfaction research is one of the most important areas of measurement in any organization. It serves as a key indicator of performance and is an excellent way to obtain feedback in an anonymous or confidential manner. Responses give an organization or agency an opportunity to make needed changes before a serious problem exists. Collecting this information also serves as a measure of god will and can prevent lawsuits and bad publicity.
Our Research-Consultants are veterans of survey research and will provide valuable insights into instrument selection and optimal methodology for the population. We also have full service statistical analysis capabilities and can turn your survey data into meaningful outcomes and action plans that can be presented to respondents, family members, administrators and the public as needed. Our firm’s surveys are research-based and tested. Each survey provides an accurate and appropriate measure of your patient/member/customer’s satisfaction.
We can assess satisfaction for the following healthcare settings:
- Ambulatory Surgery Center
- Assisted Living (Resident/Family) Facility
- Dental/Orthodontic Office
- Emergency Department
- Home Health Care Agency
- Home Medical Equipment Company
- Hospice Services
- Inpatient (Obstetric version also available)
- Long Term Acute Care Hospital
- Medical Practice
- Nursing Home (Resident/Family)
- Outpatient Tests and Treatments
- Rehabilitation Inpatient and Outpatient
- Retirement/Independent Living Center
- Urgent Care
- Employee Satisfaction Surveys
- Emergency Management Readiness Assessments
- Barrier Surveys for Preventive Care
- Disease Management (7 Conditions)
- Medical Staff Satisfaction Surveys
- Top 10 Chronic Conditions Follow-up after Hospitalization
- Emergency Management Readiness Assessments
- Custom surveys are also available. Please contact the office for additional details.
All surveys can be administered via mail, telephone or the Internet. Facilitators for Focus Groups and Interviewers for one-on-one interviews are also available. Mixed methodology approaches are becoming very popular as they typically increase response rates and we are skilled in their utilization as well. We will find the outreach type that is best for your organization, pre-test each instrument prior to release and work closely with you to ensure you are gaining all the information desired from your respondents.